Policies & Agreements

Cake Face — Terms & Conditions
Last updated: 12 September 2026
These Terms & Conditions apply to all products and bespoke orders purchased from Cake Face (“Cake Face”, “we”, “us” or “our”).
By placing an order with Cake Face, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.
1. About Cake Face
Cake Face is a sole trader business based in Birmingham, United Kingdom.
Trading name: Cake Face
Legal business owner: Sarah Clarke
Email: cakefaceuk.sarbakes@gmail.com
Cake Face operates from a registered home-based food business. The business has been registered/notified with the relevant local authority.
The owner of Cake Face has completed Level 2 Food Hygiene & Safety and Level 2 Allergen Awareness training.
2. Our Products
Cake Face specialises in gluten-free and dairy-free baked goods.
All Cake Face products are prepared without gluten or dairy ingredients and are produced in a kitchen where gluten- and dairy-free preparation and cleaning practices are maintained.
Our products are handmade, and therefore minor variations in appearance, colour, decoration, size and finish may occur.
3. Allergens & Food Safety
Customer safety is extremely important to Cake Face.
Although our products are prepared in a gluten- and dairy-free kitchen, nuts, peanuts, eggs and soya are used regularly on the premises. Other regulated allergens may also be present depending on the ingredients used.
Ingredients supplied to Cake Face may also be manufactured, processed or packed in facilities where other allergens are handled.
Because Cake Face operates from a home kitchen and allergens are present on the premises, we cannot guarantee that products are completely free from unintended allergen cross-contact beyond the controls we have in place.
Customers must review the allergen information provided for the specific product before ordering.
Where food is sold online, allergen information will be made available before the purchase is completed and will also be provided with the order at delivery or collection.
If you have a food allergy, intolerance, coeliac disease or other food-related medical condition, please contact us before placing your order if you have any concerns about the suitability of a product.
At checkout, customers will be asked whether the customer or intended consumer has any allergies.
Where an allergy is disclosed, Cake Face may contact the customer to establish further information, including the severity of the allergy and whether there is a risk from airborne exposure or potential contact with utensils, equipment or ingredients.
Where Cake Face considers that an order cannot be prepared safely due to the nature or severity of an allergy or the risk of cross-contact, we reserve the right to decline or cancel the order and provide any refund that is legally required.
Please do not assume that a product is suitable for you based solely on the description “gluten-free” or “dairy-free”. If you have a severe allergy or medical dietary requirement, please contact us before ordering.
4. Allergen Information
The ingredients and allergen information for products may change from time to time. Customers should always refer to the current information provided for the specific product they are ordering.
Cake Face uses ingredients containing allergens including, but not limited to, eggs, soya, peanuts and tree nuts.
Where an allergen is present as an ingredient, it will be identified in the relevant product information and/or ingredients information provided with the order.
Because ingredients and supplier formulations can change, Cake Face reserves the right to amend recipes or substitute an ingredient where reasonably necessary, provided that the resulting product continues to comply with the description and allergen information to the customer.
If an ingredient substitution would affect an allergen relevant to a customer's disclosed allergy, we will contact the customer where reasonably possible before proceeding.
5. Placing an Order
Online orders are subject to product availability and are only confirmed once payment has been successfully received.
Full payment is required at checkout for standard online orders.
Once an order has been placed, changes cannot be guaranteed. Customers who need to request a change should contact Cake Face as soon as possible at:
cakefaceuk.sarbakes@gmail.com
We will consider requests where reasonably possible, depending on the stage of preparation and availability. A request for a change does not mean that the change has been accepted.
Cake Face is not obliged to make changes to an order once it has been confirmed.
6. Product Availability
We are a small, home-based baking business and prepare products in limited quantities.
We reserve the right to decline an order where we are unable to fulfil it safely or to the required standard, including where an allergen or food-safety concern has been identified.
If Cake Face is unable to fulfil an order after payment has been taken, any refund due will be dealt with in accordance with applicable consumer law.
7. Bespoke Cake Orders
Bespoke cake orders are not purchased directly through the online shop. Customers may submit an enquiry, after which Cake Face will discuss the requirements, design and price with the customer.
A bespoke order is confirmed once the customer has accepted the agreed details and the required deposit has been paid.
A 75% deposit of the total agreed price is required to secure a bespoke cake booking.
The deposit is non-refundable in accordance with these Terms, except where a refund is required by law or where Cake Face is unable to fulfil the agreed order.
The remaining 25% balance must be paid in full no later than 24 hours before the agreed collection or delivery date/time, unless an alternative arrangement has been expressly agreed in writing.
If the remaining balance has not been received by the required deadline, Cake Face reserves the right not to release the order until payment has been received.
Bespoke cancellations
Customers must provide at least 72 hours' notice if they wish to cancel a bespoke order.
Where a bespoke order is cancelled with 72 hours or more notice, the 75% deposit will remain non-refundable.